This 2-day course is designed to assist first- and second-level supervisors and Company Officers (COs) in developing knowledge and skills in contemporary approaches to organizational problem-solving.
Topics include:
- Use of creative approaches to identifying trends within their organizations.
- Applying problem-solving methodologies.
- The importance and application of continuous improvement within organizations.
- How to quantify problems and solutions.
- Factors in organizational and individual resistance to change.
- Strategies for implementing change.
The course incorporates facilitated, student-centered methodologies, including lecture, small and large group activities, and individual assessments.
Pre-course materials and course syllabus
Instructions to Download Student Manual: | https://nfa.usfa.fema.gov/ax/pcm/BYOD_Instructions_0602.pdf PDF 189KB |
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Syllabus: | https://nfa.usfa.fema.gov/ax/syll/syllabus_w0602.pdf PDF 114KB |
- First- and second-level supervisors and COs who are upwardly mobile within their organizations and whose department head wishes to prepare them for increased managerial responsibility.
- Administrative officers who are responsible for significant staff functions within the organization and who report directly to top management.
- Emergency service workers assigned to positions with decision-making responsibilities.
Upcoming offerings
Dates | Availability | Location | Contact(s) | CCP |
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April 22 - 23, 2023 | Cancelled | Emmitsburg, Maryland | CCP | |
April 29 - 30, 2023 | Emmitsburg, Maryland |
Gregory Kirkham
Training and Certification Specialist 1 New Jersey Division of Fire Safety/Office of Training and Certification 609-633-6424 gregory.kirkham@dca.nj.gov
Karen Grant-Haber
Director – Fire Safety Training Program (Kean University) Kean University Fire Safety Training Program 908-737-3062 kgrant@kean.edu |
CCP |