Official websites use .gov

A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS

A lock () or https:// means you've safely connected to the .gov website. Share sensitive information only on official, secure websites.

Shaping the Future W0602

Training Specialist

Keith Heckler
301-447-1380

Delivery type

2-day on-campus

Continuing education units

1.4

ACE recommendation

Pending (ACE Review): In the lower-division baccalaureate/associate degree category, 1 semester hour in fire service administration, public administration, emergency management or emergency medical services.

Course only available to on-campus weekend program students.

This 2-day course is designed to assist first- and second-level supervisors and Company Officers (COs) in developing knowledge and skills in contemporary approaches to organizational problem-solving.

Topics include:

  • Use of creative approaches to identifying trends within their organizations.
  • Applying problem-solving methodologies.
  • The importance and application of continuous improvement within organizations.
  • How to quantify problems and solutions.
  • Factors in organizational and individual resistance to change.
  • Strategies for implementing change.

The course incorporates facilitated, student-centered methodologies, including lecture, small and large group activities, and individual assessments.

Pre-course materials and course syllabus

Instructions to Download Student Manual: https://nfa.usfa.fema.gov/ax/pcm/BYOD_Instructions_0602.pdf PDF 189KB
Syllabus: https://nfa.usfa.fema.gov/ax/syll/syllabus_w0602.pdf PDF 114KB

  • First- and second-level supervisors and COs who are upwardly mobile within their organizations and whose department head wishes to prepare them for increased managerial responsibility.
  • Administrative officers who are responsible for significant staff functions within the organization and who report directly to top management.
  • Emergency service workers assigned to positions with decision-making responsibilities.

Incident Command System (ICS)-100-level and ICS-200-level training. Preferred courses are Q0462 and Q0463, available through NFA Online. Chief's signature attests that the applicant has completed this required training.

Upcoming offerings

Apply online if you are interested in attending a state or national weekend program.
Dates Availability Location Contact(s) CCP
April 22 - 23, 2023 Cancelled Emmitsburg, Maryland
James A. Graves
Director
Maine Fire Service Institute
207-844-2078
jgraves@smccme.edu
James E. Roy
Deputy Director
Maine Fire Service Institute
207-844-2076
jroy2@smccme.edu
CCP
April 29 - 30, 2023 Emmitsburg, Maryland
Gregory Kirkham
Training and Certification Specialist 1
New Jersey Division of Fire Safety/Office of Training and Certification
609-633-6424
gregory.kirkham@dca.nj.gov
Karen Grant-Haber
Director – Fire Safety Training Program (Kean University)
Kean University Fire Safety Training Program
908-737-3062
kgrant@kean.edu
CCP