Official websites use .gov

A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS

A lock () or https:// means you've safely connected to the .gov website. Share sensitive information only on official, secure websites.

Shaping the Future W0602

Training Specialist

Ed Kensler

Delivery type

2-day on-campus

Continuing education units


ACE recommendation

Pending (ACE Review): In the lower-division baccalaureate degree category, 1 semester hour in fire service administration, public administration, emergency management or emergency medical services.

Course only available to on-campus weekend program students.

This 2-day course is designed to assist first- and second-level supervisors and Company Officers (COs) in developing knowledge and skills in contemporary approaches to organizational problem-solving.

Topics include:

  • Use of creative approaches to identifying trends within their organizations.
  • Applying problem-solving methodologies.
  • The importance and application of continuous improvement within organizations.
  • How to quantify problems and solutions.
  • Factors in organizational and individual resistance to change.
  • Strategies for implementing change.

The course incorporates facilitated, student-centered methodologies, including lecture, small and large group activities, and individual assessments.

Pre-course materials and course syllabus

Instructions to Download Student Manual: PDF 109KB
Syllabus: PDF 114KB

  • First- and second-level supervisors and COs who are upwardly mobile within their organizations and whose department head wishes to prepare them for increased managerial responsibility.
  • Administrative officers who are responsible for significant staff functions within the organization and who report directly to top management.
  • Emergency service workers assigned to positions with decision-making responsibilities.

Incident Command System (ICS)-100-level and ICS-200-level training. Preferred courses are Q0462 and Q0463, available through NFA Online. Chief's signature attests that the applicant has completed this required training.

Upcoming offerings

Interested in attending a State or National Weekend Program course?

Apply online
Dates Availability Location Contact(s) CCP
June 22 - 23, 2024 Emmitsburg, Maryland
Scott Doherty
Bureau Chief
NH Fire Academy
June 29 - 30, 2024 Emmitsburg, Maryland
Dave Belcher
Deputy Superintendent
Division of State Fire Marshal-Ohio Fire Academy
July 20 - 21, 2024 Cancelled Emmitsburg, Maryland
Terri Brooks
PA State Fire Academy
August 3 - 4, 2024 Emmitsburg, Maryland
Ike McConnell
Georgia Fire Academy
Jorge Roque Jr.
Georgia Fire Academy