This 2-day course is designed to assist first- and second-level supervisors and Company Officers (COs) in developing knowledge and skills in contemporary approaches to organizational problem-solving.
Topics include:
- Use of creative approaches to identifying trends within their organizations.
- Applying problem-solving methodologies.
- The importance and application of continuous improvement within organizations.
- How to quantify problems and solutions.
- Factors in organizational and individual resistance to change.
- Strategies for implementing change.
The course incorporates facilitated, student-centered methodologies, including lecture, small and large group activities, and individual assessments.
Pre-course materials and course syllabus
| Instructions to Download Student Manual: | https://nfa.usfa.fema.gov/ax/pcm/BYOD_Instructions_0602.pdf PDF 189KB |
|---|---|
| Syllabus: | https://nfa.usfa.fema.gov/ax/syll/syllabus_f0602.pdf PDF 255KB |
- First- and second-level supervisors and COs who are upwardly mobile within their organizations and whose department head wishes to prepare them for increased managerial responsibility.
- Administrative officers who are responsible for significant staff functions within the organization and who report directly to top management.
- Emergency service workers assigned to positions with decision-making responsibilities.
Upcoming offerings
Email or call the official under Contact(s) if you are interested in attending a course.
| Dates | Availability | Location | Contact(s) | CCP |
|---|---|---|---|---|
| April 15 - 16, 2023 | Rogers, Arkansas | CCP | ||
| April 15 - 16, 2023 | Cancelled | Salem, Oregon | CCP | |
| April 22 - 23, 2023 | Rapid City, South Dakota | CCP | ||
| April 24 - 25, 2023 | Cancelled | New York, New York |
William R. Davis Jr.
Deputy State Fire Administrator Division of Homeland Security and Emergency Services 518-242-5202 william.davis@dhses.ny.gov |
CCP |
| April 25 - 26, 2023 | New York, New York |
William R. Davis Jr.
Deputy State Fire Administrator Division of Homeland Security and Emergency Services 518-242-5202 william.davis@dhses.ny.gov |
CCP | |
| May 2 - 3, 2023 | Oxford, Mississippi | CCP | ||
| May 6 - 7, 2023 | Cancelled | Loveland, Colorado |
Marianne Maxfield
Certification Manager Colorado Division of Fire Prevention and Control 303-239-5862 marianne.maxfield@state.co.us
Laura Renville
Certification Manager Division of Fire Prevention and Control 303-239-5871 laura.renville@state.co.us |
CCP |
| May 9 - 10, 2023 | Jefferson City, Missouri | CCP | ||
| May 18 - 19, 2023 | Lihue, Hawaii |
Socrates Bratakos
Administrative Specialist II Hawaii State Fire Council 808-723-7176 sbratakos@honolulu.gov |
CCP | |
| August 25 - 26, 2023 | Breaux Bridge, Louisiana |
Daniel Copeland
Instructor Louisiana Fire Marshal Fire Emergency Training Academy 318-451-3181 dcopeland343@outlook.com
TK Devall
Manager Louisiana Fire Marshal Fire Emergency Training Academy 225-572-5094 timothy.devall@la.gov
David Douget
Training Officer Saint Martin Parish Fire Training Center 337-332-1314 ddouget@stmartinparish.net |
CCP | |
| September 9 - 10, 2023 | Omaha, Nebraska | CCP |