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Shaping the Future S0602

This online-instructor led (live) course is presented live via ZOOM for two consecutive weekdays from 8 a.m. to 4 p.m. or 10 a.m. to 6 p.m. (Eastern). Students must have the technical capability to use ZOOM.
Curriculum: Leadership and Executive Development
Delivery type
Online - Instructor Led (Live)
Continuing education units
ACE recommendation
In the lower division baccalaureate/associate degree category, one semester hour in fire service administration, public administration, emergency management, or emergency medical services.

This is 2-day course is designed to assist first- and second-level supervisors and Company Officers (COs) in developing knowledge and skills in contemporary approaches to organizational problem-solving.

Topics include:

  • Use of creative approaches to identifying trends within their organizations.
  • Applying problem-solving methodologies.
  • The importance and application of continuous improvement within organizations.
  • How to quantify problems and solutions.
  • Factors in organizational and individual resistance to change.
  • Strategies for implementing change.

The course incorporates facilitated, student-centered methodologies, including lecture, small and large group activities, and individual assessments.

Upcoming offerings

July 18 - 19, 2022

August 22 - 23, 2022

View more

Student pre-course materials and course syllabus: PDF 189KB
Instructions to download student manual.

Selection criteria

First- and second-level supervisors and COs who are upwardly mobile within their organizations and whose department head wishes to prepare them for increased managerial responsibility.

Administrative officers who are responsible for significant staff functions within the organization and who report directly to top management.

Emergency service workers assigned to positions with decision-making responsibilities.


Incident Command System (ICS)-100-level and ICS-200-level training. Preferred courses are Q0462 and Q0463, available through NFA Online. Chief's signature attests that the applicant has completed this required training.

Post-course requirements


Upcoming offerings

Dates Availability Location Contact(s) CCP
July 18 - 19, 2022
10 a.m.-6 p.m. (Eastern)
August 22 - 23, 2022
8 a.m.-4 p.m. (Eastern)

Student comments

This course has established a new paradigm for leaders to help embrace change in managing their operations. Good class to prepare for the Managing Officer Program.