In the lower division baccalaureate/associate degree category, one semester hour in fire service administration, public administration, emergency management, or emergency medical services.
This is 2-day course is designed to assist first- and second-level supervisors and Company Officers (COs) in developing knowledge and skills in contemporary approaches to organizational problem-solving.
Use of creative approaches to identifying trends within their organizations.
Applying problem-solving methodologies.
The importance and application of continuous improvement within organizations.
How to quantify problems and solutions.
Factors in organizational and individual resistance to change.
Strategies for implementing change.
The course incorporates facilitated, student-centered methodologies, including lecture, small and large group activities and individual assessments.