This 2-day course is designed to assist first- and second-level supervisors and Company Officers (COs) in developing knowledge and skills in contemporary approaches to organizational problem-solving.
Topics include:
- Use of creative approaches to identifying trends within their organizations.
- Applying problem-solving methodologies.
- The importance and application of continuous improvement within organizations.
- How to quantify problems and solutions.
- Factors in organizational and individual resistance to change.
- Strategies for implementing change.
The course incorporates facilitated, student-centered methodologies, including lecture, small and large group activities, and individual assessments.
Pre-course materials and course syllabus
| Instructions to Download Student Manual: | https://apps.usfa.fema.gov/ax/pcm/BYOD_0602.pdf PDF 109KB |
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| Syllabus: | https://apps.usfa.fema.gov/ax/syll/syllabus_f0602.pdf PDF 255KB |
- First- and second-level supervisors and COs who are upwardly mobile within their organizations and whose department head wishes to prepare them for increased managerial responsibility.
- Administrative officers who are responsible for significant staff functions within the organization and who report directly to top management.
- Emergency service workers assigned to positions with decision-making responsibilities.