Official websites use .gov

A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS

A lock () or https:// means you've safely connected to the .gov website. Share sensitive information only on official, secure websites.

Effective Communications for Fire and EMS Success M1000

Training Specialist

Daniel Newland

Delivery type

Online - Instructor Led

ACE recommendation

There is not an American Council on Education credit recommendation for this course.

This is a hybrid course consisting of a 10-week online mediated portion (M1000) and a 6-day resident portion (R1000). Students accepted for M1000 are automatically enrolled in R1000. M1000 must be completed before attending R1000.

"Effective Communications for Fire and EMS Success" introduces fire and emergency medical services (EMS) professionals to the theories, skills and practices of verbal and written communication essential to managing organizational, operational and crisis situations.

M1000 is a 10-week online mediated course devoted to developing skills in writing.

Course topics include:

  • Organization and outlining of documents.
  • Basic writing procedures.
  • Correspondence with the public and media.
  • Preparation of incident and investigative reports.
  • Preparation of personnel documents such as job descriptions.
  • Preparation and justification of proposals for funding and equipment.

The 6-day, face-to-face portion of the course (R1000) focuses on oral communications and will build on the written portion of the course. Students will gain an understanding of the basis of effective speech communication as well as barriers to communication.

The primary audience consists of:

  • Individuals presently assigned to supervisory or managerial positions within fire and EMS organizations.
  • Fire and EMS personnel who are upwardly mobile within their organizations and whose chiefs of department wish to prepare them for increased responsibility.
  • Administrative personnel who are responsible for significant staff functions within the organization.

Incident Command System (ICS)-100-level and ICS-200-level training. Preferred courses are Q0462 and Q0463, available through NFA Online. Chief's signature attests that the applicant has completed this required training.