This 2-day course provides the supervisor with the knowledge and skills to perform successfully in the fire and emergency medical services (EMS) environments. The course addresses professionalism, resilience, emotional intelligence and situational awareness, as well as managing conflict, delegating mentoring, coaching, empowering, and building collaboration and synergy for professional growth.
The primary target audience for this course are those individuals who are at the first-line level of supervision. For purposes of student selection, first-line level is considered to be those at the Company Officer or Unit (fire prevention, fire education, communications, EMS, etc.) Supervisor level.
More specifically, primary selection criteria are as follows:
- First-line supervisors in fire and EMS organizations.
- Fire and EMS personnel due for promotion/appointment to a first-line supervisory position within 18 months.
- Fire and EMS personnel who are regularly assigned acting supervisory positions.
Fire and EMS personnel currently enrolled in the National Fire Academy Managing Officer Program will be provided priority selection.
The secondary target audiences are fire and EMS personnel at the first-line management level (Chief Officer or above). Students at this level may be given consideration on a space-available basis.