There is no ACE credit recommendation for this course.
This is two-day course is designed to assist first- and second-level supervisors and Company Officers (COs) in developing knowledge and skills in contemporary approaches to organizational problem-solving.
Use of creative approaches to identifying trends within their organizations.
Applying problem-solving methodologies.
The importance and application of continuous improvement within organizations.
How to quantify problems and solutions.
Factors in organizational and individual resistance to change.
Strategies for implementing change.
The course incorporates facilitated, student-centered methodologies, including lecture, small and large group activities, and individual assessments.
First- and second-level supervisors and COs who are upwardly mobile within their organizations and whose department head wishes to prepare them for increased managerial responsibility.
Administrative officers who are responsible for significant staff functions within the organization and who report directly to top management.
Emergency service workers assigned to positions with decision-making responsibilities.
Recommended: Incident Command System (ICS)-100-level and ICS-200-level training. Preferred courses are Q0462 and Q0463, available through NFA Online.