Emergency Medical Services: Quality Management R0835

Curriculum: Emergency Medical Services
Training Specialist

Michael Stern
301-447-1253

Delivery type
6-Day On-Campus
Continuing education units
3.4
ACE recommendation
In the lower division baccalaureate/associate degree category, two semester hours in public safety management, ems management or fire administration.

This six-day course will provide the critical components, background and principles associated with the implementation, or enhancement, of a department’s Quality Management Program.

The course teaches students how to create, implement and maintain a Quality Management Program, including historical examples, current models, and best practices of quality assurance and improvement, process improvement, data collection and analysis.

Throughout the course, students work on culminating activities relating to the development of a Quality Management Program. Students present the activity with classmates and instructors at the end of the course, allowing all students to take examples of Quality Management Programs to their departments.

Student pre-course materials and course syllabus:

Selection criteria

Individuals who have department-level quality management (quality assurance, quality improvement), oversight or supervisory responsibilities.

Prerequisites

Incident Command System (ICS)-100-level and ICS-200-level training. Preferred courses are Q0462 and Q0463, available through NFA Online.  Chief’s signature attests that the applicant has completed this required training.

Post-course requirements

None

Upcoming offerings

Dates Availability Location Contact(s) CCP Train-the-Trainer?
September 8 - 13, 2019 Apply on 10/15/2018 - 12/15/2018 Emmitsburg, Maryland