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Emergency Medical Services: Quality Management N0158

Training Specialist

Michael Stern

Delivery type

6-day off-campus

Continuing education units


ACE recommendation

In the lower-division baccalaureate degree category, 3 semester hours in quality control and assurance.

This 6-day course will provide the critical components, background and principles associated with the implementation, or enhancement, of a department’s Quality Management Program.

Students will learn how to create, implement and maintain a Quality Management Program, including historical examples, current models, and best practices of quality assurance and improvement, process improvement, and data collection and analysis.

Throughout the course, students work on culminating activities relating to the development of a Quality Management Program. Students present the activity with classmates and instructors at the end of the course, allowing all students to take examples of Quality Management Programs to their departments.

Pre-course materials and course syllabus

Welcome Letter, Pre-course Information: PDF 138KB
Course Syllabus: PDF 232KB

Individuals who have department-level quality management (quality assurance, quality improvement), oversight or supervisory responsibilities.

ICS-100-level and ICS-200-level training. Chief’s signature attests that the applicant has completed this required training.

Upcoming offerings

Email or call the official under Contact(s) if you are interested in attending a course.
Dates Availability Location Contact(s) CCP
July 15 - 20, 2024 Cancelled Dover, Delaware
Vincent Miller
Training Administrator
Delaware State Fire School
January 6 - 11, 2025 Salem, Oregon
Kayla Ballrot
Fire Program Manager
Department of Public Safety Standards and Training
Aaron Bielemeier
Fire Training Coordinator
Department of Public Safety Standards and Training
February 10 - 15, 2025 Overland Park, Kansas
James Zeeb
Assistant Director
Kansas Fire & Rescue Training Institute
Theron Hawley
Training Chief
Overland Park Fire Department