|Delivery type||6-Day Off-Campus|
|ACE recommendation||In the lower division baccalaureate/associate degree category, two semester hours in public safety management, ems management or fire administration.|
|Student pre-course materials and course syllabus||https://nfa.usfa.fema.gov/ax/pcm/pcm_r0158.pdf PDF 371 KB|
This six-day course will provide the critical components, background and principles associated with the implementation, or enhancement, of a department’s Quality Management Program. The course teaches students how to create, implement and maintain a Quality Management Program, including historical examples, current models, and best practices of quality assurance and improvement, process improvement, data collection and analysis.
Throughout the course, students work on culminating activities relating to the development of a Quality Management Program. Students present the activity with classmates and instructors at the end of the course, allowing all students to take examples of Quality Management Programs to their departments.