This 6-day course will provide the critical components, background and principles associated with the implementation, or enhancement, of a department’s Quality Management Program.
Students will learn how to create, implement and maintain a Quality Management Program, including historical examples, current models, and best practices of quality assurance and improvement, process improvement, and data collection and analysis.
Throughout the course, students work on culminating activities relating to the development of a Quality Management Program. Students present the activity with classmates and instructors at the end of the course, allowing all students to take examples of Quality Management Programs to their departments.
Pre-course materials and course syllabus
Welcome Letter, Pre-course Information: | https://apps.usfa.fema.gov/ax/pcm/pcm_n0158.pdf PDF 138KB |
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Course Syllabus: | https://apps.usfa.fema.gov/ax/syll/syllabus_n0158.pdf PDF 232KB |
Upcoming offerings
Dates | Availability | Location | Contact(s) | CCP |
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April 29, 2024 - May 4, 2024 | Cancelled | Dover, Delaware |
Vincent Miller
Training Administrator Delaware State Fire School 302-739-4773 vincent.miller@delaware.gov |
CCP |
April 29, 2024 - May 4, 2024 | Cancelled | Hilton Head Island, South Carolina |
Bonita Watters
Curriculum Manager South Carolina Fire Academy 803-896-4074 bonita.watters@llr.sc.gov |
CCP |
May 13 - 18, 2024 | Cancelled | Dover, Delaware |
Vincent Miller
Training Administrator Delaware State Fire School 302-739-4773 vincent.miller@delaware.gov |
CCP |
July 15 - 20, 2024 | Dover, Delaware |
Vincent Miller
Training Administrator Delaware State Fire School 302-739-4773 vincent.miller@delaware.gov |
CCP |