This 6-day course will provide the critical components, background and principles associated with the implementation, or enhancement, of a department’s Quality Management Program.
Students will learn how to create, implement and maintain a Quality Management Program, including historical examples, current models, and best practices of quality assurance and improvement, process improvement, and data collection and analysis.
Throughout the course, students work on culminating activities relating to the development of a Quality Management Program. Students present the activity with classmates and instructors at the end of the course, allowing all students to take examples of Quality Management Programs to their departments.
Pre-course materials and course syllabus
|Welcome Letter, Pre-course Information:||https://nfa.usfa.fema.gov/ax/pcm/pcm_n0158.pdf PDF 138KB|
|Course Syllabus:||https://nfa.usfa.fema.gov/ax/syll/syllabus_n0158.pdf PDF 232KB|