Emergency Medical Services: Quality Management R0158

Delivery type 6-Day On-Campus
ACE recommendation In the lower division baccalaureate/associate degree category, two semester hours in public safety management, ems management or fire administration.
CEU’s 3.4
Student pre-course materials and course syllabus https://nfa.usfa.fema.gov/ax/syll/syllabus_r0158.pdf PDF 244KB https://nfa.usfa.fema.gov/ax/pcm/pcm_r0158.pdf PDF 91KB
Training Specialist

Michael Stern

Upcoming offerings

January 13 - 18, 2019 | February 24, 2019 - March 1, 2019 | May 12 - 17, 2019 | View more

Course description

This six-day course will provide the critical components, background and principles associated with the implementation, or enhancement, of a department’s Quality Management Program. The course teaches students how to create, implement and maintain a Quality Management Program, including historical examples, current models, and best practices of quality assurance and improvement, process improvement, data collection and analysis.

Throughout the course, students work on culminating activities relating to the development of a Quality Management Program. Students present the activity with classmates and instructors at the end of the course, allowing all students to take examples of Quality Management Programs to their departments.

Selection criteria

Individuals who have department-level quality management (quality assurance, quality improvement), oversight or supervisory responsibilities.


Incident Command System (ICS)-100-level and ICS-200-level training. Preferred courses are Q0462 and Q0463, available through NFA Online at www.usfa.fema.gov/training/nfa/courses/online.html. Chief’s signature attests that the applicant has completed this required training.

Upcoming offerings

Dates Availability Location Contact(s) CCP Train-the-Trainer?
Apply January 13 - 18, 2019 Apply by 6/15 Emmitsburg, Maryland
Apply February 24, 2019 - March 1, 2019 Apply by 6/15 Emmitsburg, Maryland
May 12 - 17, 2019 Apply on 10/15/2018 - 12/15/2018 Emmitsburg, Maryland
September 22 - 27, 2019 Apply on 10/15/2018 - 12/15/2018 Emmitsburg, Maryland
Post-course requirements None