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Emergency Medical Services: Quality Management R0158

Training Specialist


Michael Stern
301-447-1253

Delivery type


6-day on-campus

Continuing education units


3.4

ACE recommendation


In the lower-division baccalaureate degree category, 3 semester hours in quality control and assurance.

This 6-day course will provide the critical components, background and principles associated with the implementation, or enhancement, of a department’s Quality Management Program.

Students will learn how to create, implement and maintain a Quality Management Program, including historical examples, current models, and best practices of quality assurance and improvement, process improvement, and data collection and analysis.

Throughout the course, students work on culminating activities relating to the development of a Quality Management Program. Students present the activity with classmates and instructors at the end of the course, allowing all students to take examples of Quality Management Programs to their departments.

Pre-course materials and course syllabus

Welcome Letter/Pre-course Assignment Information: https://apps.usfa.fema.gov/ax/pcm/pcm_r0158.pdf PDF 91KB
Course Syllabus: https://apps.usfa.fema.gov/ax/syll/syllabus_r0158.pdf PDF 244KB

Individuals who have department-level quality management (quality assurance, quality improvement), oversight or supervisory responsibilities.

ICS-100-level and ICS-200-level training. Chief’s signature attests that the applicant has completed this required training.

Upcoming offerings

Dates Availability Location Contact(s) CCP
November 17 - 22, 2024 Apply by 7/15 Apply Emmitsburg, Maryland
January 26 - 31, 2025 Apply between 9/15/2024 - 10/15/2024 Emmitsburg, Maryland
April 6 - 11, 2025 Apply between 12/15/2024 - 1/15/2025 Emmitsburg, Maryland
July 20 - 25, 2025 Apply between 3/15/2025 - 4/15/2025 Emmitsburg, Maryland
August 24 - 29, 2025 Apply between 3/15/2025 - 4/15/2025 Emmitsburg, Maryland