Emergency Medical Services: Quality Management R0158

Curriculum: Emergency Medical Services
Training Specialist

Michael Stern

Delivery type
6-Day On-Campus
Continuing education units
ACE recommendation
In the lower division baccalaureate/associate degree category, two semester hours in public safety management, EMS management or fire administration.

This six-day course will provide the critical components, background and principles associated with the implementation, or enhancement, of a department’s Quality Management Program.

Students will learn how to create, implement and maintain a Quality Management Program, including historical examples, current models, and best practices of quality assurance and improvement, process improvement, data collection and analysis.

Throughout the course, students work on culminating activities relating to the development of a Quality Management Program. Students present the activity with classmates and instructors at the end of the course, allowing all students to take examples of Quality Management Programs to their departments.

Student pre-course materials and course syllabus:

Selection criteria

Individuals who have department-level quality management (quality assurance, quality improvement), oversight or supervisory responsibilities.


Incident Command System (ICS)-100-level and ICS-200-level training. Preferred courses are Q0462 and Q0463, available through NFA Online.  Chief’s signature attests that the applicant has completed this required training.

Post-course requirements


Upcoming offerings

Dates Availability Location Contact(s) CCP Train-the-Trainer?
Apply May 24 - 29, 2020 Apply by 12/15 Emmitsburg, Maryland
Apply August 30, 2020 - September 4, 2020 Apply by 12/15 Emmitsburg, Maryland
Apply September 13 - 18, 2020 Apply by 12/15 Emmitsburg, Maryland

Student comments

I learned very valuable ways to solve problems and increase EMS quality at my departments.