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Emergency Medical Services: Quality Management R0158

Training Specialist


Michael Stern
301-447-1253

Delivery type


6-day on-campus

Continuing education units


3.4

ACE recommendation


In the upper-division baccalaureate degree category, 3 semester hours in emergency medical services (EMS) administration, public safety administration or fire science administration.

This 6-day course will provide the critical components, background and principles associated with the implementation, or enhancement, of a department’s Quality Management Program.

Students will learn how to create, implement and maintain a Quality Management Program, including historical examples, current models, and best practices of quality assurance and improvement, process improvement, and data collection and analysis.

Throughout the course, students work on culminating activities relating to the development of a Quality Management Program. Students present the activity with classmates and instructors at the end of the course, allowing all students to take examples of Quality Management Programs to their departments.

Pre-course materials and course syllabus

Welcome Letter/Pre-course Assignment Information: https://nfa.usfa.fema.gov/ax/pcm/pcm_r0158.pdf PDF 91KB
Course Syllabus: https://nfa.usfa.fema.gov/ax/syll/syllabus_r0158.pdf PDF 244KB

Individuals who have department-level quality management (quality assurance, quality improvement), oversight or supervisory responsibilities.

Incident Command System (ICS)-100-level and ICS-200-level training. Preferred courses are Q0462 and Q0463, available through NFA Online.  Chief’s signature attests that the applicant has completed this required training.

Upcoming offerings

Dates Availability Location Contact(s) CCP
March 5 - 10, 2023 Wait List Opportunity Apply Emmitsburg, Maryland
May 14 - 19, 2023 Wait List Opportunity Apply Emmitsburg, Maryland
July 30, 2023 - August 4, 2023 Vacancies Apply Emmitsburg, Maryland
September 17 - 22, 2023 Vacancies Apply Emmitsburg, Maryland
November 12 - 17, 2023 Apply between 4/15/2023 - 6/15/2023 Emmitsburg, Maryland
January 28, 2024 - February 2, 2024 Apply between 4/15/2023 - 6/15/2023 Emmitsburg, Maryland
April 7 - 12, 2024 Apply between 10/15/2023 - 12/15/2023 Emmitsburg, Maryland
June 23 - 28, 2024 Apply between 10/15/2023 - 12/15/2023 Emmitsburg, Maryland
July 7 - 12, 2024 Apply between 10/15/2023 - 12/15/2023 Emmitsburg, Maryland