May 14 - 15, 2016 |
July 30 - 31, 2016 | View more
This is 2-day course is designed to assist first -and second-level supervisors and Company Officers (COs) in developing knowledge and skills in contemporary approaches to organizational problem-solving. Topics include use of creative approaches to identifying trends within their organizations; applying problem solving methodologies; the importance and application of continuous improvement within organizations; how to quantify problems and solutions; factors in organizational and individual resistance to change; and strategies for implementing change. The course incorporates a facilitated learner-centered methodologies including lecture, small and large group activities, and individual assessments.
First- and second-level supervisors and Company Officers (COs) who are upwardly mobile within their organizations and whose department head wishes to prepare them for increased managerial responsibility. Administrative officers who are responsible for significant staff functions within the organization and who report directly to top management.
Emergency service workers assigned to positions with decision-making responsibilities.