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Emergency Medical Services: Quality Management N0158

Training Specialist


Michael Stern
301-447-1253

Delivery type


6-day off-campus

Continuing education units


3.4

ACE recommendation


In the upper-division baccalaureate degree category, 3 semester hours in emergency medical services administration, public safety administration or fire science administration.

This 6-day course will provide the critical components, background and principles associated with the implementation, or enhancement, of a department’s Quality Management Program.

Students will learn how to create, implement and maintain a Quality Management Program, including historical examples, current models, and best practices of quality assurance and improvement, process improvement, and data collection and analysis.

Throughout the course, students work on culminating activities relating to the development of a Quality Management Program. Students present the activity with classmates and instructors at the end of the course, allowing all students to take examples of Quality Management Programs to their departments.

Pre-course materials and course syllabus

Welcome Letter, Pre-course Information: https://apps.usfa.fema.gov/ax/pcm/pcm_n0158.pdf PDF 138KB
Course Syllabus: https://apps.usfa.fema.gov/ax/syll/syllabus_n0158.pdf PDF 232KB

Individuals who have department-level quality management (quality assurance, quality improvement), oversight or supervisory responsibilities.

ICS-100-level and ICS-200-level training. Chief’s signature attests that the applicant has completed this required training.

Upcoming offerings

Email or call the official under Contact(s) if you are interested in attending a course.
Dates Availability Location Contact(s) CCP
April 29, 2024 - May 4, 2024 Cancelled Dover, Delaware
Vincent Miller
Training Administrator
Delaware State Fire School
302-739-4773
vincent.miller@delaware.gov
CCP
April 29, 2024 - May 4, 2024 Cancelled Hilton Head Island, South Carolina
Mike Dunlap
Educational Specialist
South Carolina Fire Academy
803-563-1265
mike.dunlap@llr.sc.gov
Bonita Watters
Curriculum Manager
South Carolina Fire Academy
803-896-4074
bonita.watters@llr.sc.gov
Andrew Groff
EMS Captain
Hilton Head Island Fire Rescue
843-682-5158
andrewg@hiltonehadislandsc.gov
CCP
May 13 - 18, 2024 Cancelled Dover, Delaware
Vincent Miller
Training Administrator
Delaware State Fire School
302-739-4773
vincent.miller@delaware.gov
CCP
July 15 - 20, 2024 Dover, Delaware
Vincent Miller
Training Administrator
Delaware State Fire School
302-739-4773
vincent.miller@delaware.gov
CCP