Emergency Medical Services: Quality Management (N0158)

Curriculum: Emergency Medical Services

The Emergency Medical Services Quality Management (EMS QM) course will provide the critical components, background and principles associated with the implementation, or enhancement, of a department’s Quality Management Program. The course teaches students how to create, implement and maintain a Quality Management Program, including historical examples, current models and best practices of quality assurance and improvement, process improvement and data collection and analysis.

Throughout the course, students work on culminating activities relating to the development of a Quality Management Program. Students present the culminating activity with classmates and instructors at the end of the course, allowing all students to take examples of Quality Management Programs to their departments.

Selection Criteria	Individuals who have department-level Quality Management (Quality Assurance, Quality Improvement) management, oversight or supervisory responsibilities.
Delivery Type	6-Day Off-Campus
Prerequisites	ICS 100 level and ICS 200 level training. Preferred courses are Q462 and Q463 available through NFA Online at www.nfaonline.dhs.gov. Chief's signature attests that the applicant has completed this required training.
ACE Recommendation	In the lower division baccalaureate/associate degree category, 2 semester hours in Public Safety or Fire Prevention.
CEU's	0
Post-Course Requirements
Student Pre-Course Materials	None.
NFPA Standards	None.
Student Comments

Course Schedule Information

		Dates	Availability	Location	Contact(s)
Apply »		September 17 - 22, 2013		Concord, New Hampshire	Perry Plummer Director New Hampshire Fire Standards andTraining and Emergency Medical Services (603) 223-4200 perry.plummer@dos.nh.gov Dennis Rosolen Chief New Hampshire Fire Standards andTraining and Emergency Medical Services (603) 223-4200 dennis.rosolen@dos.nh.gov	Course Coordination Plan
Apply »		January 27, 2014 - February 1, 2014		Salem, Oregon	Mark Ayers Fire Program Supervisor DPSST (503) 378-2726 mark.ayers@state.or.us Thelma Denney Fire Service Support Specialist DPSST (503) 378-2408 thelma.denney@state.or.us	Course Coordination Plan